We ensure that your order will reach your mailing address within 7 days of being shipped!

Once your apparel has been shipped, you will be sent a shipment tracking number, in the email inbox that was provided to us when placing your order.

Though we don't currently have a store front, our apparel is hand-crafted, packaged, and shipped out of Kingston, Ontario.

For tips on how to properly care for your Mainstreem Apparel, please visit the "About Our Product" page of our website, which is located under the "About Us" tab in the websites menu bar.

Though we don't currently have a store-front, we are open from 10am-8pm on weekdays, and 12pm-6pm on the weekends, to handle any concerns you may have on products, shipping, and replacements.

Though it is possible by calling our office, we strongly encourage all of our customers to process their orders either directly on our website, or directly through our Social Media Accounts. This keeps the whole process neat and tidy, like your brand new apparel!

Our website doesn't offer our customers the opportunity to make cancellations, or changes to the orders already placed, so please be sure to double-check "My Cart" before checking out and processing your payment.

However, we do realize mistakes happen. IF you need to cancel or make changes to your order, we offer a "48-Hour Reach Out Window" for all of our customers. It is our guarantee that if you contact us via Email, Phone, site chat, or text message within the 48 hour window, we will make changes to, or cancel your order, and issue you a refund.

We offer a wide variety of payment options on our site including Visa/Mastercard, Interac, PayPal, and Interac E-Transfer. However, if you're ordering a product directly through our social media accounts, only PayPal and Interac E-Transfer can be accepted.

We offer a rate of shipping of $17.00 (Regular Flat Rate Box), for all of our Canadian customers. If orders have multiple items, and require a larger Flat Rate Box, then the cost of shipping may increase. Regardless, everything will be factored into your checkout total, to help avoid any confusion.

We package and ship every one of our products neatly folded into a Regular Sized "Flat Rate" Canada Post Box, which costs us $17.00 to purchase. The boxes are 9.5" in length, 6.5" in width, and 3.5" in height.

If orders have more than one item included, then the size of the "Flat Rate" box may be larger, and cost more to ship. Everything cost wise will be specified and included into the final cost at checkout, to help avoid confusion.

If we were unable to answer your questions or concerns on our website directly, we encourage you to send us an email to MainstreemApparel@outlook.com, click on our custom chat-box in the lower left-hand corner of our site, or reach out to us on our social media accounts, linked at the bottom of our webpage.